Shopify + WhatsApp
Turn your Shopify store into a WhatsApp sales machine
Recover abandoned carts, confirm COD orders, convert them to prepaid and keep customers updated from order to delivery. All on WhatsApp, all automatic, straight from your Shopify store.
7
ready-to-use WhatsApp message flows
2 min
to connect your Shopify store
0
code or developer needed
Live in three steps
Install the Rapid Sales app
Add Rapid Sales to your Shopify store in a couple of clicks. Orders, carts and fulfilments sync automatically.
Connect your WhatsApp number
Use the official Meta WhatsApp Business API. Your brand name and green tick show on every message.
Switch on the flows you want
Turn on abandoned cart, COD confirmation, shipping updates and more. Edit the wording, set timings, go live.
Every order moment, covered on WhatsApp
Pre-built, Meta-approved message templates that fire automatically on Shopify events. Personalised with the customer’s name, order details and buttons that take them exactly where they need to go.
Recover lost revenue
Abandoned Cart Recovery
A shopper adds products, reaches checkout, then leaves. Rapid Sales sends a personalised WhatsApp reminder with the cart items, a coupon code and a one-tap link straight back to checkout, so the sale is not lost.
- Triggered automatically after the cart goes idle
- Optional discount code to nudge the purchase
- One-tap link opens the exact cart on your store
Your Store
Business account
Your cart is
WAITING
Hi Priya,
We noticed you left a few things in your cart at Your Store. They are still reserved for you!
Use coupon COMEBACK10 to get 10% off if you complete your order today.
Your Store11:11
Instant confirmation
Order Placed Confirmation
The moment a prepaid order is placed, the customer gets a WhatsApp confirmation with order number, amount, payment status and a View Order button. No more “did my order go through?” support tickets.
- Fires the instant Shopify creates the order
- Shows order number, amount and payment status
- View Order button opens the order status page
Your Store
Business account
Order
CONFIRMED
Hi Priya,
Thank you for shopping with Your Store.
Your order #1042 of ₹1,499 is confirmed and will be shipped shortly.
Payment status: PAID
Your Store11:11
Cut RTO losses
COD Order Confirmation
Cash-on-delivery orders are where fake and impulse orders hide. Ask the customer to confirm on WhatsApp before you ship. Confirmed orders move ahead, unconfirmed ones are flagged, and you stop paying courier charges on orders that were never going to be accepted.
- Confirm / Cancel buttons directly in the chat
- Customer’s answer is written back to the Shopify order
- Ship only what customers actually want
Your Store
Business account
Confirm your
COD ORDER
Hi Priya,
Your Cash on Delivery order #1043 of ₹2,000 will be processed once you confirm below.
Delivery time: 5–7 working days depending on location.
Your Store11:11
Improve cash flow
COD to Prepaid Conversion
Turn a COD order into a prepaid one by offering a small incentive and a secure Pay Now link on WhatsApp. Prepaid orders ship faster, get returned less, and put money in your account before the parcel leaves.
- Pay Now link with a prepaid-only discount
- Payment status syncs back to the Shopify order
- Fewer refusals at the door
Your Store
Business account
Pay now &
SAVE ₹100
Hi Priya,
Thanks for placing COD order #1043. Pay online now and we will ship it today with ₹100 off.
Tap the button below to pay securely.
Your Store11:11
Keep customers informed
Shipping & Delivery Updates
Send tracking details the moment an order is fulfilled, plus out-for-delivery and delivered updates. Customers stop asking “where is my order?” and your support inbox gets quieter.
- Shipped, out-for-delivery and delivered messages
- Tracking ID and Track Now button included
- Works with any courier connected to Shopify
Your Store
Business account
Order
SHIPPED
Hi Priya,
Good news! Your order #1042 has been shipped and is on its way.
Tracking ID: DL78421903IN
Your Store11:11
Close the loop
Order Cancellation Message
When an order is cancelled, from your side or the customer’s, send a clear WhatsApp message with the refund timeline. Transparent communication keeps the customer coming back even after a cancelled order.
- Triggered on Shopify order cancellation
- Includes refund status and expected timeline
- Optional “Shop Again” button with an offer
Your Store
Business account
Order
CANCELLED
Hi Priya,
Your order #1039 of ₹899 has been cancelled as requested.
Any amount paid will be refunded to the original payment method within 5–7 working days.
Your Store11:11
Grow with reviews
Customer Feedback & Reviews
A few days after delivery, ask for a rating on WhatsApp. Happy customers are nudged to leave a public review; unhappy ones reach your team before they reach social media.
- Sent automatically after delivery
- Star rating collected right inside the chat
- Low ratings routed to your team for follow-up
Your Store
Business account
Give your
REVIEW
Hi Priya,
We hope you are loving your recent purchase from Your Store. Your feedback helps us serve you better!
Please select your rating 😊
Your Store11:11
What Shopify brands automate with Rapid Sales
Abandoned Cart Recovery
Bring shoppers back to checkout with a reminder, a coupon and a one-tap link to their cart.
Order Confirmation
Confirm every prepaid order instantly with order number, amount and a View Order button.
COD Verification
Ask customers to confirm COD orders before you ship and cut fake orders and RTO losses.
Shipping & Delivery Updates
Send tracking links and out-for-delivery alerts so nobody has to ask where their parcel is.
Cancellation Notices
Tell customers clearly when an order is cancelled and when their refund will arrive.
Reviews & Feedback
Collect ratings after delivery and turn happy customers into public reviews.
Stop losing carts and COD orders to silence
Connect your Shopify store today and let WhatsApp do the follow-up while your team focuses on growing the brand.
FAQ’s
Frequently asked questions
Everything you need to know about automating outreach, launching AI agents, and scaling your sales operations.
It connects your Shopify store to WhatsApp so that order events, such as a new order, an abandoned cart, a fulfilment or a cancellation, automatically trigger personalised WhatsApp messages to your customers.
Abandoned cart recovery, prepaid order confirmation, COD order confirmation with Confirm / Cancel buttons, COD-to-prepaid conversion with a Pay Now link, shipping and delivery updates, order cancellation notices, and post-delivery feedback requests.
Yes. Messages are sent through the official Meta WhatsApp Business API using approved templates, so your brand name appears on every message and your number stays safe.
Customers confirm or cancel their cash-on-delivery order directly on WhatsApp before you ship. Their answer is written back to the Shopify order, so you only ship confirmed orders and avoid paying courier charges on parcels that get refused.
Yes. Send a Pay Now link with an optional prepaid discount. When the customer pays, the order's payment status updates in Shopify automatically.
No. Install the app, connect your WhatsApp number and switch on the flows you want. Message wording and timings can be edited from the Rapid Sales dashboard.
The Shopify app is the quickest way to get started. Rapid Sales also offers WhatsApp, email and AI calling automation that works with any lead source, so you can use the same platform for sales outreach beyond your store.
Messages use Meta-approved templates and are sent only to customers who have shared their number with your store. Rapid Sales is built with Indian compliance requirements such as DPDPA 2023 and TRAI guidelines in mind.
CONTACT US
Let's Build Something Together
Tell us about your outreach goals. Our team will help you automate conversations and scale faster.